Tooth powder oxy pulling and mouthwash
I have been ordering from you all going on 6 months. I don't know why you all change from the little container to the Ziploc bag horrible decision! This ziplock bag is extremely difficult to get open that I have to cut it open, I do like the product I just don't like the change to this ziplock bag
bad choice! I'm going to have to cancel my auto shipment on this one.
Effectiveness |
Rated 4 out of 5
|
---|---|
Taste |
Rated 4 out of 5
|
Garner's Garden
Dear Rhonda,
Thank you for your reply. I understand your frustration with the change in packaging and the difficulty you're experiencing. I also appreciate your feedback as a valued customer.
We made the switch from jars to pouches to streamline our manufacturing process. With increased order volume, we needed a more efficient way to handcraft and ship our products while still maintaining our quality standards. The pouches reduce our process from six steps to two, allowing us to fulfill orders more quickly.
We hear your concern about the ease of use. If you'd prefer to use a jar, we'd be happy to include one in your next order. Just reply to this email with your next order number, and we'll ensure a jar is added to your shipment. You can then simply transfer the powder from the pouch to the jar each time.
We want to make sure you're completely satisfied with our products.
Sincerely,
The GG Team