Policies
Last updated: September 18, 2026
We want Garner’s Garden policies to be clear and easy to understand. Please review the sections below before placing an order. For help with an existing order, email contact@garnersgarden.com.
Shipping & Processing
Processing Time
Our products are handcrafted, so please allow 3–5 business days for processing before your order ships. We often ship sooner, but this is not guaranteed. Processing time applies regardless of the shipping speed selected at checkout and does not include weekends or federal holidays.
We ship U.S. and international orders using USPS, UPS, FedEx, DHL, or another available shipping provider. Once your order ships, tracking information will be sent to the email address associated with your order.
Shipping & Delivery Estimates
Carrier transit times and estimated delivery dates are estimates, not guarantees, unless a specific guaranteed service expressly states otherwise. Carrier delays can occur after a package leaves our facility and are outside Garner’s Garden’s direct control.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment or unit numbers and ZIP codes. Please also verify addresses saved in Shop Pay, PayPal, Apple Pay, Google Pay, or other accelerated checkout services.
If a package is delayed, forwarded, returned, misdelivered, or otherwise affected because of incorrect, incomplete, outdated, or conflicting address information provided with the order, the customer may be responsible for costs associated with reshipping the order.
If you discover an address error before your order ships, contact us as soon as possible. We will attempt to update it, but changes cannot be guaranteed once processing or fulfillment has begun. After shipment, address-change requests generally must be handled directly with the carrier.
Returned-to-Sender Packages
If a package is returned to Garner’s Garden because it was undeliverable, refused, unclaimed, or associated with an incorrect or incomplete address, we will review the available options. If you request reshipment, additional shipping charges may apply. If a refund is approved instead, original shipping charges are non-refundable unless the return resulted from an error by Garner’s Garden.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, please check the delivery location, household members, neighbors, and any front desk, concierge, leasing office, or building management before contacting us.
After you contact us, we will provide available tracking information and may assist with a carrier or insurance claim when appropriate. A carrier-confirmed delivery does not automatically qualify an order for a refund or replacement.
Lost or Significantly Delayed Packages
If tracking does not show your package as delivered and you believe it has been lost or significantly delayed, contact us so we can review the shipment. We may initiate or assist with a carrier investigation or insurance claim when appropriate. Please allow us a reasonable opportunity to investigate before a replacement, refund, or other resolution is determined.
Signature Confirmation
Signature confirmation or other enhanced delivery services may be available for certain orders. If you require signature confirmation, contact us before your order ships. Additional carrier charges may apply, and we cannot guarantee that signature confirmation can be added after an order has entered fulfillment.
Damaged, Incorrect & Missing Items
Damaged or Leaking Packages
If your order arrives damaged, leaking, opened, or otherwise compromised during shipment, contact us within 14 days of delivery. Include your order number and clear photographs of the affected products, shipping box, packing materials, and shipping label when requested.
Please keep the products and packaging until we have reviewed your claim. Depending on the circumstances, an approved resolution may include replacement of the affected item, reshipment, store credit, or refund.
Missing Items
If an item is missing from your order, contact us within 14 days of delivery. We may request photographs of the shipping label, box, packing materials, packing slip, and all products received so we can investigate the claim.
Do not discard the shipping box or packing materials until you have confirmed that your order is complete and undamaged.
Wrong Item Received
If Garner’s Garden shipped an incorrect item, notify us within 14 days of delivery. We may request photographs of the shipping label, packing slip, and incorrect product.
If the incorrect merchandise needs to be returned, Garner’s Garden will provide a prepaid return label. Once the return requirements are satisfied, we will provide the appropriate replacement or other approved resolution.
Returns, Refunds & Exchanges
General Returns
Because many Garner’s Garden products are handcrafted personal-care products, returns, refunds, and exchanges are not automatically guaranteed.
Contact us within 14 days of delivery to report a product or fulfillment issue. All returns must be approved by Garner’s Garden before being sent back. Unauthorized returns may not qualify for a refund or exchange.
Unless the return resulted from an error by Garner’s Garden, the customer is responsible for return shipping and must provide tracking information.
Refunds
If a refund is approved, it will be issued to the original payment method after any required return has been received and reviewed.
- Original shipping charges are non-refundable unless the refund results from an error by Garner’s Garden.
- If an order received free shipping and a customer-responsible return is approved, Garner’s Garden’s actual outbound shipping cost may be deducted from the refund where permitted by applicable law.
- A 3% payment-processing fee may be deducted from an approved refund or cancellation when that processing fee is not returned to Garner’s Garden by the payment processor, where permitted by applicable law.
Payment Disputes & Chargebacks
Customers should contact Garner’s Garden directly regarding missing, damaged, incorrect, delayed, or undelivered orders and allow us a reasonable opportunity to investigate and resolve the issue before initiating a payment dispute or chargeback.
If a payment dispute or chargeback is initiated while Garner’s Garden is actively investigating or resolving an order issue, any pending refund, replacement, reshipment, store credit, or other direct resolution may be suspended while the payment dispute remains active. This prevents the same transaction from being resolved simultaneously through both Garner’s Garden and the customer’s financial institution.
When a dispute is initiated, Garner’s Garden may provide relevant order records, tracking information, delivery information, customer communications, applicable policies, and other documentation to the payment processor, card network, bank, or financial institution handling the dispute.
Garner’s Garden reserves the right, to the extent permitted by applicable law, to refuse, restrict, or cancel future orders reasonably associated with fraudulent activity, abusive purchasing behavior, repeated or unresolved payment disputes, chargeback abuse, or attempts to circumvent our policies.
Subscriptions & Cancellations
Select Garner’s Garden products may be offered as subscriptions. By enrolling, you authorize recurring charges to your selected payment method according to the frequency and terms displayed when you subscribe.
Managing or Canceling a Subscription
You may manage or cancel your subscription through Customer Care → Manage Subscriptions. Cancellation must be completed before the next scheduled subscription order is processed to prevent that future order.
Canceling a subscription stops future recurring orders but does not automatically cancel an order that has already been processed. If a processed order can still be canceled before shipment, any approved refund may be subject to the 3% non-refundable payment-processing fee. Once an order has shipped, it can no longer be canceled and is subject to the applicable return and refund terms on this page.
Renewal Reminders
Garner’s Garden may send an automated reminder approximately 24–48 hours before an upcoming subscription order. Reminders are provided as a courtesy and do not replace the customer’s responsibility to manage or cancel a subscription before its scheduled renewal. Email delivery cannot be guaranteed because messages may be filtered, blocked, or sent to outdated contact information.
Subscription Address & Payment Information
Customers are responsible for keeping the shipping address, payment information, and contact information associated with their subscription current. Updating information elsewhere on the website may not automatically update an existing subscription.
Product & Allergy Information
Please review the ingredients and product information provided before purchasing or using a Garner’s Garden product. If you have known allergies or sensitivities, do not use a product containing an ingredient to which you are allergic or sensitive. Discontinue use if irritation or an unexpected reaction occurs and seek appropriate medical attention when necessary.
Terms of Service
By visiting our website, placing an order, or using our services, you agree to Garner’s Garden’s Terms of Service. Among other provisions, our Terms address orders and billing information, prohibited uses, payment disputes and chargebacks, limitations of liability, and our right to refuse or cancel orders where permitted by applicable law.
These Terms are governed by the laws of the State of Maryland, except to the extent otherwise required by applicable law.
Privacy & Marketing
Garner’s Garden collects and processes personal information necessary to operate our store, process and fulfill orders, provide customer service, prevent fraud, and provide marketing where you have consented or where otherwise permitted. Our full Privacy Policy governs how personal information is collected, used, disclosed, and retained.
Email & SMS Marketing
Where you opt in, Garner’s Garden may send marketing communications by email or SMS/MMS. For SMS marketing, message frequency varies and message/data rates may apply. Reply STOP to an SMS marketing message to unsubscribe. Transactional communications may still be sent when necessary to service an order or account and as permitted by law.
Third-Party Services
We use third-party providers, including Shopify, payment processors, shipping providers, marketing providers, and other service providers, as necessary to operate our business. Their handling of information may also be governed by their own terms and privacy policies.
Contact Garner’s Garden
Garner’s Garden, LLC
10410 Theodore Green Boulevard
White Plains, MD 20695
United States
Email: contact@garnersgarden.com
Nothing on this page limits any consumer right or remedy that cannot legally be waived or restricted under applicable law.